![]() We communicated with furloughed employees regularly and lived out The Escape Game’s mission and values at each and every step of the Covid-19 journey. James, our COO, protected and defended our company culture at all costs. Despite the grim prospects, we survived and thrived, largely because of our co-founders and their leadership. If you’re wondering, yes, we did destroy props with sanitizer that had to be replaced. One day our warehouse crew was creating trees and missiles and props. Jonny, one of our co-founders, turned the production facility where we create escape rooms into a face shield factory. “Scrappy” doesn’t even begin to describe it. We were told not to spend $1 without approval from one of the 3 co-founders. We renegotiated tons of deals, including leases, utilities, and hundreds of advertising contracts. ![]() Next, our co-founders cut their pay to basically nothing and donated a ton of money to an employee relief fund. If you’ve read Jim Collins' Good to Great, that’s him. We weren’t going to survive, we were going to thrive. A home run.” He described an idea so big that it would save our business. Mark, our CEO and a co-founder, called a meeting for the few of us that would remain on. The company we all loved felt like it might be dead. ![]() Most of our 500+ employees had to be furloughed. ![]() On March 20th, we closed our 18 locations. In all positions, everyone is responsible for serving each other every day.And then, the bottom fell out. We are serious about our mission, vision, and values and believe that every person we interact with during our workday is our guest, whether they’re our colleague, employee, or leader. No matter your role, you’ll help provide lifelong memories for families, friends, co-workers and everyone in between. At The Escape Game, you’ll be a part of something bigger than yourself. Why TEG? Our mission is to design and deliver EPIC interactive experiences for every single guest. Quick and effective decision-making abilities.Flexibility, humility, and teachability.This role often works nights, weekends, and/or holidays. Immediately and graciously resolving service failures.Using setup sheets to accurately reset games.Ensuring game components function properly.Demonstrating operational excellence by:.Giving a recap of the experience in the outro.Using Game Guide software to monitor games and give teams clues and hints.Enthusiastically explaining TEG and the rules of the game.Collecting information and making meaningful connections with our guests.Leading groups of 2-12 guests in fun, friendly conversation.Enthusiastically greeting every single guest.How Game Guides Serve Our Guests and Our Team: Position Description: Through empathy and expertise, our Game Guides create epic experiences based on each guest’s individual needs and wants. Candidates with guest-facing experience as a server, host/front desk, concierge, customer service representative, etc.The Escape Game has 30 locations nationwide and a corporate office in Nashville, TN.Leadership development and management opportunities available.Starting at $12 per hour with room to grow based on experience, availability, and performance.
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